COMM 292 Chapter Notes - Chapter 7: User Friendly, Problem Solving, Impression Management
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COMM 292 Full Course Notes
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Document Summary
Poor communication is probably the most frequently cited source of interpersonal conflict. Communication is a foundation of things in the workplace: motivating, providing information, controlling behavior, expressing emotion. Transfer and understanding of a message between two or more people. Communication problems occur when something disrupts the flow. Communication is both an interactive and iterative process. Messages are encoded by a sender and decoded by a receiver. Encoding: converting a message to symbolic form. Our success in communicating depends on our writing skills and reading skills, as well as speaking, listening, and reasoning skills. The attitudes of the sender and receiver toward each other will affect how the message is transmitted and how it is received. The amount of knowledge the source and receiver hold about the subject will affect the clarity of the message that is transferred. Our rank in any hierarchy in which we operate affects our ability to successfully engage in communication.
