COMM 292 Chapter Notes - Chapter 7: Institute For Operations Research And The Management Sciences, Communication Problems, Kinesics
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COMM 292 Full Course Notes
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Document Summary
The communication process: poor communication most frequently cited source of interpersonal conlict, communication is foundation for many things that happen among groups and within workplace, communication: transfer and understanding of message between two or more people. Sender and receiver are part of communication process sender establishes message, encodes message and choses channel to send it. Receiver decodes message and provides feedback to sender: communication problems occur when something disrupts low during encoding, channel selection, decoding or feedback, encoding and decoding. 4 factors that afect message encoding and decoding: skill, attitudes, knowledge and socio-cultural system. Success in communicating depends on writing skills and reading skills. Also includes speaking, listening and reasoning skills. Attitudes of sender and receiver toward each other will afect how message is transmitted and how its received: the message. Message: what is communicated ie. actual physical product from source after it is encoded.
