COMM 310 Chapter 8: Chapter 8.docx
Document Summary
Chapter 8 helping organizations access, share & use information. > formulized data structures or in human beings? info systems are limited in capacity to turn info into knowledge helping employees access, share & use info is best way to convert info into knowledge. Is by themselves are not km organize & make the best use of info within & across the enterprise to increase & leverage organizational know-how. Km in business knowledge can be a competitive advantage. Km technologies not a purely tech-based concept tools don"t make a kms, but such a system does need tools (ex. Opentext connectivity: kms tools fall into one or more of these categories, knowledge repositories (databases, expertise tools, e-learning applications, discussion & chat technologies, search & data mining tools. Knowledge management outside the organization crowdsourcing- collecting knowledge from outside the organization idea that collective intelligence is greater than sum of its individual parts a paradigm shift from the top-down approach continuous communication drive collaboration.
