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Chapter 3

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University of British Columbia
COMM 292

PART 1 UNDERSTANDING THE WORKPLACEChapter 3 Values Attitudes and Diversity in the WorkplaceVALUESvaluesconceptsbeliefs that guide how we make decisions aboutevaluations of behaviours eventsstable enduringRokeach Value SurveyMilton Rokeach divided values into 2 sets each has 18 value itemsterminal valuesgoals that individuals would like to achieve during their lifetime desirable endstates of existenceinstrumental valuespreferable ways of behaving means for achieving terminal values ppl in same categories or occupations tend to hold similar valuesethicsstudy of moral values or principles that guide our behaviour and inform us whether actions are eg lack of moralbusiness scandalsrightwrong moral judgment ASSESSING CULTURAL VALUESGlobal Leadership and Organizational Behaviour Effectiveness GLOBE research program discovered 9 dimensions on which national cultures differAssertivenessextent to which a society encourages people to be tough confrontational assertive competitive VS modest tender Hofstedes quantityoflife dimensionFuture Orientationextent to which society encourages and rewards futureoriented behaviours planning investing in the future delaying gratification Hofstedes longtermshortterm orientationGender Differentiationextent to which society maximizes gender role differencesUncertainty Avoidancesocietys reliance on social norms and procedures to alleviate the unpredictability of future eventsPower Distanceextent to which members of society expect power to be unequally sharedIndividualismextent to which individuals are encouraged by societal institutions to be Collectivismintegrated into groups within organizations and societyIngroup Collectivismextent to which members of society take pride in membership in small groups family circle of close friends organizations in which theyre employedPerformance Orientationextent to which society encourages and rewards group members for performance improvement and excellenceHumane Orientationextent to which society encourages and rewards individuals for being fair altruistic generous caring kind to othersHofstedes qualityoflife dimensionnot all OB theories and concepts are universally applicable to managing ppl around the worldtake intro consideration cultural values when trying to understand behaviour of ppl in diff countries
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