BUSI 1020U Chapter Notes -List Of Playboy Playmates Of 1967, Life Insurance, Granola
Document Summary
Positive emphasis is part of creating goodwill. A positive environment is essential to recruit, retain and motivate employees. People who choose to communicate positively tend to live longer and more healthy. Positive emphasis is characteristic of successful entrepreneurs since they perceive opportunities and are undaunted by failure. Deliver the news responsibly: be clear and sensitive. Straightforward negatives build credibility when you have bad news to give the reader, such as announcements of layoffs, product defects and recalls, or price increases. Being honest about the drawbacks of a job situation increases motivation, morale, and the likelihood that employees will stay. In some messages such as negative performance appraisals, your purpose is to deliver a rebuke with no alternative. In these situations, you are legally responsible for ensuring that your language conforms to organizational and governmental regulations. Some dis-words some mis-words afraid fail objection disapprove misfortune anxious fault problem dishonest missing avoid fear reject dissatisfied mistake bad hesitate reluctant careless ignorant sorry.