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Chapter 1

ADM 1301 Chapter 1: 09.14.15 (ch.1) pdf


Department
Administration
Course Code
ADM 1301
Professor
John Palmer
Chapter
1

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Monday, September 14, 2015
ADM 1301 Chapter 1
Cultures:
CORPORATE CULTURE
“A system of shared values and beliefs that interact with an organization’s people, structure, and
systems to produce behavioural norms”
an organization may have conflicting corporate cultures (ex. Loreal- testing on animals - owns the
Body Shop- no animal testing)
all organizations have a corporate culture
ex. Starbucks: take care of its customers
IBM: service to customer is dominant value
Disney: entertainment, kids
CULTURAL RESISTANCE TO CHANGE
An organization: must be able to handle recessions, deregulations, change in government styles,
social factors, global competition, changing markets (or they will go under)
However:
culture is developed over time (Steve Jobs imposed a culture, when he died the culture
changed)
strong leaders may impose certain behaviours/culture
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Monday, September 14, 2015
current culture may inhibit growth/prevent adaptation into new ways of doing business
the more positive the culture, the better the performance, adaptability, retention of talent
1.1 COMPLEXITY OF BUSINESS AND SOCIETY
1.2 INTEGRITY IN BUSINESS: KEY TERMINOLOGY
integrity: meaning “whole” or “complete”
- person: “is grounded in solid ethical principles, and he or she acts in keeping with those
principles”
- company: “the appropriateness of a corporations behaviour and its adherence to moral
guidelines acceptable to society such as honesty, fairness, and justice”
- related to “ethics”, but different
integrity in business leads to a responsible corporation that responds to social, ethical, and
environmental responsibilities in addition to its economic obligations
ethics of business: rules/principles that provide guidance for morally appropriate behaviour in decision
making relating to the operation of a business’s relationship w/ society
stakeholder: an individual/group who can influence and/or is influenced by the achievement of an
organizations purpose
corporate social responsibility: the way a corporation achieves a balance among its economic, social,
and environmental responsibilities in its operations
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