ADM 2336 Chapter Notes - Chapter 14: Organizational Culture, Jargon, Informal Sector

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Organizational culture: the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees. Observable artifacts: aspects of an organization"s culture that employees and outsiders can easily see or talk about. Symbols: the images an organization uses, which generally convey messages. Physical structures: the organization"s buildings and internal office designs. Language: the jargon, slang, and slogans used within an organization. Stories: anecdotes, accounts, legends, and myths passed down from cohort to cohort within an organization. Rituals: the daily or weekly planned routines that occur in an organization. Ceremonies: formal events, generally performed in front of an audience of organizational members. Espoused values: the beliefs, philosophies, and norms that a company explicitly states. Basic underlying assumptions: the ingrained beliefs and philosophies of employees. Fragmented culture: an organizational culture type in which employees are distant and disconnected from one another.

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