ADM 2336 Chapter Notes - Chapter 8: Organizational Commitment, Selective Perception, Bounded Rationality
7 Dec 2013
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Learning: a relatively permanent change in an employee"s knowledge or skills that result from experience. Decision making: the process of generating and choosing from a set of alternatives to solve a problem. Why do some employees learn to make decisions better than. Expertise: the knowledge and skills that distinguish experts from novices. Employees learn two basic types of knowledge: explicit knowledge: knowledge that is easily communicated and available to everyone. Easily transferred through written or verbal communication. General information: tacit knowledge: knowledge that employees can only learn through experience. Managers use various methods of reinforcement to induce desirable or reduce undesirable behaviours by their employees. Positive reinforcement and extinction should be the most common forms of reinforcement to create learning among their employees. Schedules of reinforcement: the timing of when contingencies are applied or removed: continuous reinforcement: a schedule of reinforcement in which specific consequences follows each and every occurrence of a certain behaviour.
