ADM 2336 Chapter Notes - Chapter 1-7: Goal Setting, Job Satisfaction, Social Influence
16 Oct 2018
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Job analysis : process by which an organization determines requirements of specific jobs. Step 1) a list of all the activities involved in a job is generated. Step 2(cid:524) each activity on the list is rated by (cid:498)subject matter experts(cid:499) according to frequency and importance. Interpersonal citizenship behavior : going beyond normal job expectations to help out others: types of counterproductive behavior : Property deviance : behaviors that harm the organization"s assets and possessions. Production deviance : intentionally reducing organizational efficiency of work output. Political deviance : behaviors that intentionally disadvantage other individuals. Personal aggression : hostile verbal and physical actions directed toward other employees: types of performance management : Management by objectives : management philosophy that bases employee evaluations on whether specific performance goals have been met. Behaviorally anchored rating scales : use of examples of critical incidents to evaluate an employee"s job performance behaviors directly.
