ADM 2336 Chapter Notes - Chapter 9: Tacit Knowledge, Decision-Making, Explicit Knowledge

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Jane O' Reilly

Document Summary

9. 1 what is learning and how does it affect decision making: learning, decision making. : a relatively permanent change in an employee"s knowledge or skill that results from experience. : the process of generating and choosing from a set of alternatives to solve a problem: expertise . : the knowledge and skills that distinguish experts from novices. : knowledge that is easily communicated and available to everyone: tacit knowledge. : knowledge that employees can only learn through experience. Very difficult, if not impossible, to articulate to others. Sometimes holders don"t even recognize that they possess it. : continuous cycle, repetition strengthen degree reinforce occur contingencies of reinforcement. : four specific consequences used by organization to be modify employee behavior. : a reinforcement contingency in which a positive outcome follows a desired behavior ex) reward (increase pay, promotion, praise, or public recognition: negative reinforcement.