ADM 2336 Chapter Notes - Chapter 5: Stressor, Role Conflict, Job Performance

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Occur when demands tax or exceed a person"s capacity or resources. Different people might experience different levels of stress even when. The definition of stress illustrates that it depends on both the nature of the demand and the person confronts it confronted with exactly the same situation. Transactional theory of stress: a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions of appraisals. Primary appraisal: evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being. Benign job demands: job demands that are not appraised as being stressful. Type of stressors: hindrance stressors: stressors that tend to be appraised as thwarting, challenge stressors: stressors that tend to be appraised as opportunities progress toward growth and achievement for growth and achievement. Various roles we fill at work are the source of different types of work-related hindrance stressors.