ADM 2336 Chapter Notes - Chapter 8: Bounded Rationality, Satisficing

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Learning: a relatively permanent change in an employee"s knowledge or skill that results from experience. The more employees learn the more they will be able to bring things to the table! Decision-making: the process of generating and choosing from a set of alternatives to solve a problem. The more knowledge and skills an employee has, the more accurate and sound decision he/she will make. Expertise: knowledge and skills that distinguish experts from novices and less experienced people. Research shows that the difference between experts and novices is a function of learning as opposed to innate differences in intelligence. Explicit knowledge: knowledge that is easily communicated and available to everyone. When you have problems, you google it! Easily transferred through written or verbal communication. Tacit knowledge: knowledge that employees can only learn through experience through their residency where they watch doctors do their thaaaang. Not as easy to communicate, for example: medical students need to go.