ADM 2336 Chapter Notes - Chapter 2: Job Performance, Job Analysis

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Is performance a set of behaviours or is it the end result of. Job performance: the value of the set of employee behaviours that contribute (positively/negatively) to organizational goal accomplishment. Task performance: directly involved in the transformation of organizational resources: routine: predictable responses to predictable task demands, adaptive: thoughtful response to unique/unusual task demands, creative : individuals develop ideas/outcomes that are novel and useful. Job analysis: a process by which an organization determines the requirements of specific jobs (national occupational classification) Citizenship behavior: voluntary behaviours that contribute to organizational goals by improving the context in which the work takes pace a. Interpersonal: assist, support, develop co-workers (ie helping, courtesy, sportsmanship: organizational: improve operations of the organization as well as being loyal to the organization (ie voice, civic virtue, boosterism) Counterproductive behaviour: intentionally hinder organizational goal accomplishment: property deviance (ie theft, sabotage, production deviance (ie wasting resources, substance abuse, political deviance (ie gossiping, incivility, personal aggression (ie harassment, abuse)

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