ADM 2336 Chapter Notes - Chapter 5: Role Conflict, Substance Abuse, Ethology

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Magda Donia

Document Summary

Stress: the psychological response to demands when there is something at stake for the individual, and when coping with these demands would tax or exceed the individual"s capacity or resources. Stressors: demands that cause the stress response. Strains: negative consequences of a stress response. Transactional theory of stress: how stressful demands are perceived and appraised, as well as how people respond to perceptions of appraisals. Types of stressors: (1)hindrance stressors: appraised as thwarting progress toward growth and achievement. Work: role conflict (differing expectations, role ambiguity (lack of direction, role overload (excess of demands, daily hassles (day-to-day demands that interfere with work) Non-work: work-family conflict (demands at work hinder demands in a family role), negative life events, financial uncertainty (2)challenge stressors: appraised as opportunities for growth and achievement. Work: time pressure, work complexity, work responsibility. Non-work: family time demands, personal development , positive life events. Secondary appraisal: when people choose how to cope with the various stressors emotions.