Chapter 1.docx

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15 Apr 2012
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ADM2372 N Chapter 1
Every function within an organization will need Information Systems (IS)
If you come across IT articles online, about iPhones and iPads. You, you will choose
to read certain ones to read. If you understand what they are saying. If there is a lot
of jargon specific to IT, you won’t retain anything you are reading so you give up.
Which business functions receive the most benefits from Information Technology:
- Customer Service
- Finance
- Sales and Marketing
- IT Operations
- Operations Management
- Human Resources
- Security
Information Technology Project Goals
- Reduce Cost/Improve Productivity
o The goal of IT has evolved over time, we want to reduce cost and
improve productivity overall.
- Improve Customer Satisfaction/Loyalty
- Create Competitive Advantage
- Generate Growth
- Streamline Supply Chain
- Global Expansion
Information Systems Any computer-based tool that people use to work with
information and that supports the information and information-processing needs of
an organization.
An information system can be an important enabler of business success and
innovation.
Enabler: If it’s present, it facilitates the success of the business, but it doesn’t mean
that if it is in place, it will assure the success of the business. It depends how you are
managing and implementing the system.
Data Raw numbers without contextual meaning, that make no sense on their own.
Information Processed raw numbers (processed data)
Knowledge
Describe the relationship between:
- People
- Information
- Information Technology
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IS Cultures
- Organizational information cultures include:
o Information-functional culture
o Information-sharing culture
o Information-inquiring culture
o Information-discovery culture
Seek change.
The most typical of process centered organizations:
- Information-sharing culture
The most dysfunctional
- Information-functional culture
o They abstain from giving others information.
o They care about the performance of their department/function.
Roles and Responsibilities in IS
Information systems is a relatively new functional area (about 40 years)
Chief Information Officer (CIO)
- They should have some business background to be able to communicate in
board meetings
Chief Technology Officer (CTO)
Chief Security Officer (CSO)
Chief Privacy Officer (CPO)
Chief Knowledge Officer (CKO)
What are the three top concerns of CIO’s?
- Increasing customer satisfaction
- Security
- Technology evaluation
Ever greening: Keeping up with changing infrastructures, and continuously
changing IT panorama. If you invest in something, two years later it is obsolete.
When you implement technology you need to have a long-term vision.
Improve Sales/Revenues, Budgeting, Building new applications…
In which industries are the highest CIO’s compensations?
Top three
- Wholesale/Retail/Distribution
- Finance
- Insurance
- Manufacturing
- Medical/Dental/Health Care
- Government
- Education
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