CMN 2148 Chapter Notes - Chapter 9: Groupthink, Emotional Labor, Difficult People
14 Mar 2017
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Document Summary
Conflict occurs when individuals, groups, or entire organizations perceive or experience frustration in the attainment of goals: described as an episode, the conflict process involves 5stages. Conflict episodes occur in intrapersonal, interpersonal, small-group, organization-wide, and organization-to-environment contexts: regardless of context, participants interact in conflict with their individual"s preferences or styles, strategic orientations, and tactical communication behaviors. Conflict style are described as five orientations based on the balance between satisfying individual needs and goals and satisfying the needs and goals of others involved in the conflict: most commonly; Strategic objectives are determined by preferences for conflict styles and by assessment of the probable outcomes of behavior within particular contexts: they structure the conflict in one of four strategic directions; Escalation, reduction, maintenance, avoidance: these tactics adopted are influences by conflict preferences and strategies and by overall organizational values, emotion is a critical part of the conflict processes. Framing and sense making contribute to how conflict processes occur.
