CMN 2148 Chapter Notes - Chapter 3: Morale, Henri Fayol, Institute For Historical Review
19 May 2017
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Chapter 3: communication implications of major organizational theories. Time and motion study: efficiency of production determined by timing amount of work (motion) performed by individuals. Chain of command: held management responsible for developing chain of command and dividing labor based on well-defined work standards. Unity of command: orders should come from only one superior and bypassing chain of command would be a source of problems. Scalar chain: movement of messages both vertically and horizontally throughout organizations. Gangplank/ fayol"s bridge: peers communicate directly without regard to the scalar chain- when necessary for rapid message exchange. Esprit de corps: strongest organizations exhibit union of purpose, achieved by implementing principle of unity of command. Activities of management: planning, organizing, commanding, coordinating, controlling. Specialized: to train workers, to give daily instructions concerning job requirements. Follow chain of command: minimal horizontal communication. Human behaviour: influence of individuals in organization, assumes work is accomplished through people, emphasises cooperation, participation, satisfaction and interpersonal skills.
