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Textbook Notes for CCT324H5 at University of Toronto Mississauga (UTM)

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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 1: Outsourcing, Bbdo, Electronic Body Music

Organizational behavior: study that investigates the impact of individuals, groups, and structure of behavior within the organizations. To apply knowle
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 2: Big Five Personality Traits, Veve, Fundamental Attribution Error

I(cid:373)po(cid:396)ta(cid:374)t (cid:271)/(cid:272): ppl"s behavior is based on their perception of reality, not on reality itself. Perception: how i
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UTMCCT324H5Olga TabunshchikovaWinter

CCT324H5 Chapter Notes - Chapter 3: Organizational Citizenship Behavior, Sun-Times Media Group, Consensus Decision-Making

Hao Liu10 Page
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 11: Fiedler Contingency Model, Situational Leadership Theory, Transformational Leadership

Ability to influence a group toward the achievement of a vision or set of goals. Source of influence may be formal or not. Influential power outside fr
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UTMCCT324H5OlgaFall

CCT324H5 Chapter 8: Chapter 8 - CCT324

Power: (cid:272)apa(cid:272)it(cid:455) that a has to i(cid:374)flue(cid:374)(cid:272)e the (cid:271)eha(cid:448)ior of b, so that b a(cid:272)ts i(cid
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UTMCCT324H5Olga TabunshchikovaWinter

CCT324H5 Chapter Notes - Chapter 1: Organizational Behavior, Interpersonal Communication, Absenteeism

Hao Liu9 Page
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What do we mean by organization: organization consciously coordinated social unit composed of a group of people who work together toward a common goal
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 6: Agreeableness, Mental Models, Common Purpose

Group: 2 or more people with a common relationship ex. Teams: small # of ppl + complimentary skills who are committed to a common purpose, performance
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 9: Conflict Resolution, Best Alternative To A Negotiated Agreement, Problem Solving

Conflict: when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares a
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 12: Nominal Group Technique, Hindsight Bias, Confirmation Bias

Decision: the choice made from two or more alternatives. Rational: choices that are consistent and value-maximizing within specified constraints. Ratio
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 7: Communication Apprehension, Information Overload, Proxemics

Foundation of many things, specially in group work. Transfer and understanding of messages between 2 or more people. Communication process: communicati
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UTMCCT324H5Olga TabunshchikovaWinter

CCT324H5 Chapter Notes - Chapter 2: Job Performance, Extraversion And Introversion, Fundamental Attribution Error

Hao Liu12 Page
0
Attribution theory when we observe atypical behavior by an individual, we try to determine if it is internally or externally caused. Is the individual
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UTMCCT324H5OlgaFall

CCT324H5 Chapter Notes - Chapter 10: Ethical Movement, Organizational Culture, Dominant Culture

System of shared meaning held by members that distinguishes the organizations from other organizations. The (cid:862)soul(cid:863) of the org mintzberg
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