MGM101H5 Chapter Notes - Chapter 3: Total Quality Management, Hawthorne Effect, Contingency Theory
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MGM101H5 Full Course Notes
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Document Summary
Job specialization and the division of labour. Employees who specialize in a specific task become more skilled at that specific task, and, as a group, are able to produce a product faster than when employees had to practice each task of producing a product. The process by which a division of labour occurs as different employees specialize in different tasks over time. Increases efficiency and leads to higher organizational performance. The systematic study of relationships between people and tasks for the purpose of redesigning the work process to increase efficiency. Taylor believed that the production process would become more efficient if the amount of time and effort each employee spent to produce a unit of output could be reduced. Taylor"s four principles to increase efficiency in the workplace: Study the way workers perform their tasks, gather all informal job knowledge that the worker possesses, and experiment with ways of improving the way tasks are performed.
