MGM101H5 Chapter Notes - Chapter 2: Standard Operating Procedure, Lillian Moller Gilbreth, Frank Bunker Gilbreth Sr.

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Dave Swanston

Document Summary

Lecture 2 - chapter 2: the evolution of management theory. People are rational and are driven by economic conditions. Matches people and tasks to maximize efficiency. Job specialization- the process by which a division of labour occurs as different employees specialize in different tasks over time. Increases efficiency and leads to high organizational performance. Introduced by frederick w. taylor (1856-1915) (father of management thought) Scientific management- the systematic study of relationships between people and tasks for the purpose of redesigning the work process to increase efficiency. Production process would become more efficient if the amount of time and effort that each employee spent to produce a unit of output (finished g/s) could be reduced. Disadvantages of the four principles (used selectively): Increased the amount of work that each employee was expected to do rather than share performance gains with employees through bonuses. Increase in performance = layoffs since fewer employees were needed. Specialized jobs were monotonous and repetitive= job dissatisfaction.