MGM101H5 Chapter Notes - Chapter 2: Henri Fayol, Scientific Management, Organizational Behavior

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Dave Swanston

Document Summary

Many managers only had technological knowledge of its machines. Weren"t prepared for human problems in groups. Compared relative performance of two manufacturing methods. Craft style one person performing all parts of making a. Multiple people did a few steps to make a pin. Found that companies where people specialized in a few things pin performed better than craft style. Job specialization process in which division of labour is where different employees specialize in different tasks over time. Focused on how managers should organize and control the work process to maximize the division of labour. Best known for defining techniques of scientific management. Scientific management study of relationship between people and tasks for redesigning the work process to be most efficient. Believed that time reduced on creating a good would create efficiency. Developed four principles: experiment with the way tasks are done. Study the way workers perform, gather job knowledge, and. Write rules and operating procedures of new methods.