MGT262H5 Chapter Notes - Chapter 8: Ray Kroc, Coast Capital Savings, Espn Bottomline
Document Summary
Chapter 8 social influence, socialization, and organizational culture. Social influence in organizations: groups exert influence over the attitudes & behaviour of their individual members. In many social settings (especially groups), people are highly dependent on others, which sets the stage for influence to occur. Information dependence and effect dependence: we"(cid:396)e f(cid:396)e(cid:395)ue(cid:374)tl(cid:455) depe(cid:374)de(cid:374)t o(cid:374) othe(cid:396)s fo(cid:396) i(cid:374)fo a(cid:271)out the ade(cid:395)ua(cid:272)(cid:455) & app(cid:396)op(cid:396)iate(cid:374)ess of ou(cid:396) behaviour, thoughts & feelings (ex. how nice is our boss? should we protest the bad design at the meeting?) Information dependence reliance on others for info about how to think, feel & act. This gives others the opportunity to influence our thoughts, feelings & actions via the signals they send us: social information processing theory information from others is used to interpret events. & develop expectations about appropriate & acceptable attitudes & behaviours. Organizational members look to others for info & cues for how they should behave.
