MGT363H5 Chapter Notes - Chapter 12: Centrality, Policy
Document Summary
Intergroup conflict requires three ingredients: group identification, observable group differences, and frustration. First, employees have to perceive themselves as part of an identifiable group or department. Second, there has to be an observable group difference of some form (the ability to self- identify as a part of one group and to observe differences in comparison w/ other groups is necessary for conflict). The third ingredient is frustration; frustration means that if one group achieves its goal, the other will not, it will be blocked. Intergroup conflict can be defined as the behaviour that occurs among organizational groups when participants identify w/ one group and perceive that other groups may block their group"s goal achievement or expectations. Conflict means that groups clash directly, that they are fundamental in opposition. Competition is rivalry among groups in the pursuit of a common prize, whereas conflict presumes direct interference w/ goal achievement.
