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Chapter 9

chapter 9Human Resources.docx

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University of Toronto Mississauga
Dave Swanston

Human Resources Management: Finding and Keeping Best Employees Human resource management (HRM): process of determining human resources needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals Determining Human Resources Needs 1. Preparing human resources inventory of organization’s employees – inventory includes age, name, education, training, specialized skills, etc 2. Preparing Job Analysis – (job analysis: study of what is done by employees who hold various job titles) results in 2 written statements : job description (specifies objectives of job, type of work to be done, responsibilities and duties, working conditions, relationship of job to other functions) AND job specifications (written summary of minimum qualifications required of workers to do particular job) 3. Assessing Future Human Resources Demand: changes in tech requires constant training of employees – managers anticipate organization’s requirements identified in forecasting process and ensure training people is done when needed 4. Assessing Future Human Resources Supply: labour force constantly shifting – likely to be shortage/oversupply of workers 5. Establishing Strategic Plan: plan must address recruitment, selection, training, evaluation, etc – to do this HR department must have upper management support for its acceptance and implementation Recruitment • Recruitment : set of activities used to obtain sufficient number of right people at right time • There are legal practices/laws that protect workers Selecting Employees Who Will Be Productive • Selection: process of gathering information and deciding who should be hired, under legal guidelines, for best interests of individual and organization • Selection Process o Obtaining Complete Application Forms o Conducting Initial and Follow-up Interviews o Giving Employment Tests o Confirming Background Information o Establishing Trial Periods Hiring Contingent Workers • Contingent workers : workers who do not have regular, full-time employment Training and Developing Employees for Optimum Performance • Training and development: all attempts to improve productivity by increasing an employee’s ability to perform. Training focuses on short-term skills, whereas development focuses on long term abilities • Employee Orientation: activity introduces new employees to organization; to fellow employees; to their immediate supervisors, and to policies, practices, values, and objectives of firm • On the Job Training: training in which em
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