Chapter 1: Management
What is management?
Management is the art of getting things done through people within an organization
What are functions of management?
What are planning and strategizing?
Planning is when managers make goals and strategies
Strategizing is how the organization can attain the goals by using strategies
What is organizing?
Who reports to who, who does what, different subsections
What is controlling?
Monitoring goals, interfering when they are met and fixing the problem or finding and alternative
What is leading and developing employees?
Leading is motivating, directing others to work productively to attain company’s goals.
Developing employees is training, hiring, monitoring and giving benefits to them.
What are the types of managers?
• Corporate –level General managers
o CEO managers leads the company, decide and execute plans, maintain relationships with
o Controls and influences divisions
• Businesslevel general managers
o Divisions heads, responsible for motivating, influencing and directing subordinates
o Implement goals within division
• Functional managers
o Below general managers, heads of certain functions withing divisions
o Important details to GMs
• Frontline managers
o Manage employees who themselves are not managers
o Critical for performance of company
How to become managers from a specialist?
To a manager people need to specialize in a field within the company. IF successful they will continue
How to master the job?
Influence employees positively, ensure trust and credibility within them
Create an agenda and make networks in and out of company What are the managerial roles?
o Interacting with people inside and outside the organization
o Figurehead, Leadership, Liason
o Collecting, processing information
o Monitor, Disseminating, Spokesperson
o Makes decisions to get the organization to satisfy its goal
o Entrepreneur, Disturbance handler, Resource Allocation, Negotiator
What are management competencies?
Skills, values, motivational preferences that are used to influence others
What are the managerial skills?
o Seeing the big picture
o Perform specific activities
o Human skills
What are managerial values?
Values that affect employees
• Enacted – Guide behaviour
• Shared – Shared values
• Espoused – What people say is important
What are managerial motivations?
• Desire to be different
• Desire to exercise power
• Desire to take action
• Desire to compete for management positions
What are stakeholders?
Individuals, institutions, or community that has a stake in the organization in how it does business
What is the relationship between stakeholders and organization?
Have exchange relationship with organization.
If managers don’t take stakeholders in account they will withdraw their support Chapter 2: The Evolution of the MGMT Theory
Explain the Scientific Management Theory
• Craftstyle: each employee is responsible for all tasks to produce good
• Job specialization: each employee specializes in a certain task to produce good.