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Canada (161,877)
Sociology (1,513)
SOC100H5 (538)
Jayne Baker (154)
Chapter 4

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Jayne Baker

Chapter 4  Social interaction involves people communicating face to face or via computer, it is structured around norms, roles, and statuses  Sociologist Arlie Russell Hochschild is a leading figure in the study of emotion management (act of obey feeling rules and responding appropriately to situations).  Emotion Labour: emotion management that many do during their jobs  Charles Derber recorded the conversation, concluded that conversation is not winner take all, both people in a conversation need to receive some attention. o His analysis is influenced by conflict theory o Social interaction involves competition over valued resources including attention, approval, prestige, info, money. o Competitive interactions involves people seeking to gain the most – socially, economically, and emotionally – while paying the least  People learn norms by taking the role of others  We often distinguish from are public roles and our true selves (Goffman’s dramaturgical analysis). Thus there is no single self, just the ensemble of roles we play in various social context.  Role Distancing: just going through the motions and we lack serious commitment to a role.  Humans are better translators than computers because computers find it hard to make sense of the social and cultural context in which language is used  The face alone is capable of more than 1000 distinct expressions  Facial expressions of six emotions are similar across cultures: happy, sad angry, disgust, fear, and surprise  In all societies people communicate by manipulating the space that separates them from others o Intimate Zone 0.5 m away o Personal Zone 0.5-1.5 m away (reserved for friends and acquaintances) o Social Zone 1.5-3.5 m away ( no physical contact permitted other than handshake) o Public Zone 3.5 m away (distinguish a performer or speaker from an audience)  Status Cues: visual indicators of a person’s social position  Status cues can quickly degenerate into stereotypes  Underlying the surface of human communication is a wide range of cultural assumptions, unconscious understandings, and nonverbal cues that make interaction possible.  Three factors on how social group shape our actions: o Norms of solidarity demand conformity: we want to fit in and bond with our group and develop deep loyalty o Structures of authority tend to render people obedient: people list
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