Textbook Notes (363,452)
Canada (158,372)
Anthropology (530)
ANTA01H3 (187)

chp 10 .pdf

4 Pages
Unlock Document

University of Toronto Scarborough
Genevieve Dewar

Ch 9 Motivating and Leading Employees o Psychological Contracts set of expectations contributions expected from employees and inducements expected in return to employees If managed effectively workers will be satisfied and motivatedo Human relations interactions and attitudes between employers and employees Importance of Job Satisfaction and Morale Job Satisfaction degree of enjoyment derived from job Morale overall attitude employees have toward workplace Reflects degree to which they perceive their needs are being metImportance of SatisfactionMore efficiencyDissatisfied workers more likely to be absent high turnover percent of organizations workforce that leaves and must be replaced o Some turnover is healthy too much is waste of resources o Turnover on the rise in CanadaMotivation in the WorkplaceMotivation set of forces that causes people to behave in certain ways Theories of motivation 1 Classical Theory of Motivation Fred Taylor o People motivated almost solely by money o Scientific Management TimeandMotion studies each job redesigned to be most highly efficient increased productivity allowed for higher wages 2 The Hawthorne Study o Almost any action on the part of management that made workers believe they were receiving special attention increased productivity o Hawthorne effect workers productivity increases when they feel special attention from management 3 Contemporary Motivation Theories a The HumanResources Model o Theories X and Y X people must be forced to be productive manage them that way o Y people want to be productive manage them that way more effective b Maslows Hierarchy of Needs ModelHierarchy of 5 human needs People move from the bottom to top physiological to the top selfactualization and wont seek the next until the previous has been satisfied 1 Physiological needs necessary for survival water make salaries sufficient so employees can afford these comfortable working environment
More Less

Related notes for ANTA01H3

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.