BIOB50H3 Chapter Notes - Chapter 1: Cellular Manufacturing, Master Production Schedule, Critical Path Method
Document Summary
Chapter 1: producing goods and services increasingly involved. B/c success or failure may depend on provider-customer contact. Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Production historically referred to the making of physical goods, now it also means services. Service-sector managers focus less on equipment and technology than on the human element in operations in all kinds of production b/c electronic. Today, customers are communications are key components in winning and keeping customers in huge range of competitive industries. Smoke, grease, and danger have been replaced by high-tech machines. Production operations have also become much more environmentally friendly. New technologies allow machines to run more cleanly, quickly, and safely and to operate on a global scale. W/ internet, producers of both services and goods are integrating their production activities with those of far-off suppliers and customers.
