MGAC03H3 Chapter 13: Chapter 13 Notes

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18 Oct 2011
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Chapter 13 strategy, balanced scorecard, and strategic profitability analysis. 5 elements of good practice include board of directors (bod) structure, stewardship processes, strategic leadership role, ownership concentration, and discharging social responsibilities. Bod structure includes the balance of insider and outsider directors, board committee responsibilities, independence from management influence, and audit and internal control. Tobin"s q the sum of the balance sheet value of debt, plus all equity divided by the total assets. Type of process or activity a. b. detailed and physically observable repetitive. Discretionary costs (examples: r & d, advertising, public. Relations) a. black box (knowledge of process is sketchy or unavailable) nonrepetitive or nonroutine b. Large (for example, r & d or advertising settings) Moderate or small (for example, shipping or manufacturing settings) Short-term financial and nonfinancial measures of internal business processes, customer satisfaction and growth in market share, and learning and growth of intellectual capital ultimately link to improved financial results.

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