MDSA01H3 Chapter Notes - Chapter 3: Personalization, Organizational Culture, Enculturation
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Chapter Three:
Organizations – a system or network of ordered relationships and coordinated activities directed
toward specific goals
Agenda setting - the belief that the news media do not influence what people think so much as
they influence what people think about
Structure - describes the underlying framework that shapes an organization over time, and
includes three key elements: hierarchy, differentiation and specialization, and formalization.
Process - denotes the actual substance erected upon that framework
Communicative practices - how those practices create and maintain a particular type of
organizational culture.
Performance – are expressive displays that carry symbolic significance in a particular context.
Important types of organizational performances are: rituals, sociality, politics and enculturation.
Narratives - Stories are a ubiquitous feature of organizations, and the stories members tell about
their workplace experiences are another way to evaluate the endless (re)creation of an
organization’s culture.
Textual - written or electronic documents such as company bylaws, policy manuals, procedure
handbooks, training manuals, office memos & newsletters it produces
Management - how “organizational culture is developed and directed by managers for the
purpose of improving operating efficiencies, enhancing the bottom line, or creating satisfied
customers.”
Technology - From networked communications to data storage and retrieval, IT is vital to the
everyday operation of an ever-expanding array of organizations.
Conventions – norms that govern the technical and creative choices made by workers in the
execution of their duties, art or craft. Conventions are motivated, shared, naturalized and
resilient.
Professionalization – act of workers to do their work in certain ways and to produce certain kinds
of products. Simply stated, professionalization is the internalization of professional conventions
as common sense.
Objectivity - the reporting of facts in a fair and impartial manner
Organization culture – a set of norms and customs, artifacts, and events, and values and
assumptions that emerge as a consequence of organizational members communicative practices.
5 ways to study and organizations culture: 1. Performance 2. Narratives 3. Textual 4.
Management 5. Technology
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