Textbook Notes (368,552)
Canada (161,962)
MGHB02H3 (269)
Chapter 7


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Management (MGH)
Samantha Montes

Chapter Seven-Social Behaviour and Organizational Processes What is a Group? Group- two or more people interacting interdependently to achieve a common goal o Interacting suggest who is in and who isnt in the group need not to meet face to face or verbal communication ie. Telecommute o interdependence group members rely on each other to accomplish goals all groups have 1 or more goals Importance of group membership o Group tremendous influence on us social mechanism by which we acquire many beliefs, values, attitudes and behaviours provide a context in which we are able to exert influence on others Formal work groups-group that organizations establish to facilitate the achievement of organizational goals o Intentionally designed to channel individual effort in an appropriate direction o Most common formal groups: a manager and employees who report to manager ie. Production manager, supervisor (who report to manager) o Hierarchy of most organizations is a series of formal interlocked work groups o Task forces-temporary groups that meet to achieve particular goals or to solve particular problems ie suggesting productivity improvements o Committees- permanent groups that handle recurrent assignments outside the usual work group structures Informal groups- groups that emerge naturally in response to the common interests of organizational members o Seldom sanctioned by organization, members often cuts across formal groups o Can either help or hurt organization, depending on their norms of behaviour Group Development Typical Stages of Group Development 1 www.notesolution.com like hierarchy, in which each stage must be mastered to achieve next stage a good tool for monitoring and troubleshooting how groups are developing, but not ALL groups go through these stages applies to NEW groups that have never met before some organizational setting are so structured that stroming and norming are unncessary 1. Forming orient themselves by testing the waters what are we doing, what are others like, our purpose 2. Storming Conflict often emerges Confrontations and criticism occur Roles and responsibilities are issued 3. Norming Issues between members resolved and develop social consensus Compromise is often necessary Interdependence is recognized, norms are agreed, group becomes more cohesive Information and opinions flow freely 4. Performing Group devotes its energies towards task accomplishment Achievement, creativity, and mutual assistance are prominent themes of this stage 5. Adjourning Most teams have a definite life span and disperse after achieving goal, or from layoffs or downsizing Ceremonies and parties to celebrate success, members exhibit emotional support for each other 2 www.notesolution.com
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