Textbook Notes (369,035)
Canada (162,359)
MGHB02H3 (269)
Chapter 10


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Management (MGH)
Samantha Montes

Chapter Ten-Communication What is Communication? Communication- the process by which info is exchanged bt a sender and a receiver Interpersonal communication- exchange of info bt people The simplest prototype for interpersonal communication is one-on-one exchange bt two individuals Encoding and decoding prone to much error when the msg is inherently ambiguous or emotional Effective communication-the right ppl receive the right info in a timely manner Basics of Organizational Communication Communication by Strict Chain of Command Chain of command- lines of authority and formal reporting relationships Downward communication-info that flows from the top of the organization towards the bottom o Ie. VP instruct manager to start manufacture new product, manager then tells supervisor, who tells workers Upward communication-info that flows from the bottom of the organization toward the top o Ie. Engineer want to use a new formula, pass on info to the manager, who pass into to VP Horizontal communication-info that flows bt departments or functional units, usually as a 1 www.notesolution.com
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