Textbook Notes (368,098)
Canada (161,641)
MGHB02H3 (269)
Chapter 13


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Management (MGH)
Samantha Montes

Chapter Thirteen- Conflict and Stress What is Conflict? Interpersonal conflict- a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another Conflict often involves antagonistic attitudes and behaviours Conflicting parties might develop a dislike for each other, seeing each other as unreasonable Causes of Organizational Conflict Group Identification and Intergroup Bias Self-esteem is a critical factor in inducing intergroup bias Identifying with the successes of ones own group and disassociating oneself from out-group failures boosts self-esteem and provides comforting feelings of social solidarity Attributing positive behaviour to own work group should contribute to your self-esteem Interdependence When individuals or subunits are mutually dependent on each other to accomplish their own goals, potential for conflict exists Not always conflict, call provide good basis for collaboration through mutual assistance Differences in Power, Status and Culture Power If dependence is not mutual, but one way, potential for conflict increases Ie: workers depend on inspectors, but not vice versa Status Status differences provide little impetus for conflict when people of lower status are dependent on those of higher status, but when role reversed, conflict Ie: chiefs find themselves taking orders from lower servers Culture when two or more very different cultures develop in an organization, the clash in beliefs and values can result in overt conflict 1 www.notesolution.comAmbiguity ambiguous goals, jurisdictions or performance criteria lead to conflict formal and informal rules that govern interaction break down difficult to accurately assign praise for good outcomes or blame for bad outcomes when hard to see who is responsible A might blame B, B blames C and C blames A ambiguous performance criteria are a frequent case of conflict bt managers and employees Scarce Resources differences in power are magnified when resources become scare limited budget, lab space can contribute to conflict, especially turn latent or disguised conflict into overt conflict Types of Conflict Not all conflicts are the same, three different ones Relationship conflict- interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand Task conflict- concerns disagreements about the nature of the work to be done o Ex: Differences of opinion about goals or technical matter Process conflict-disagreements about how work should be organized and accomplished o Disagreements about responsibility, authority, resource allocation These conflicts prevents the development of cohesiveness Modes of Managing Conflict (AA-CCC) Assessed on how assertive you are (attempt the satisfy own concerns) and how cooperative you are 2 www.notesolution.com
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