Textbook Notes (363,452)
Canada (158,372)
MGHB02H3 (268)
Chapter 1

Chapter 1 Notes

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University of Toronto Scarborough
Management (MGH)
Julie Mc Carthy

Chapter 1 Organizational Behaviour and Management Notes What are Organizations? N organizations social inventions for accomplishing common goals through group effort Social Inventions N this means that organizations essential characteristics is the coordinated presence of people, not necessarily things N yet, through advanced information technology and contracting out work, some contemporary organizations make and sell products, such as computers or clothes, without owning much of anything N also, many service organizations, such as consulting firms, have little physical capital N still, these organizations have peoplepeople who present both opportunities and challenges N the field of organizational behaviour is about understanding people and managing them to work effectively Goal Accomplishment N individuals are assembled into organizations for a reason N virtually all organizations have survival as a goal N the field of organizational behaviour is concerned with how organizations can survive and adapt to change N certain behaviours are necessary for survival and adaptation N people have to be motivated to join and remain in the organization; carry out their basic work reliably, in terms of productivity, quality, and services; be willing to continuously learn and upgrade their knowledge and skills; and be flexible and innovative N the field of organizational behaviour is concerned with all these basic activities N innovation and flexibility, which provide for adaptation to change, are especially important for contemporary organizations Group Effort N at its most general level, this means that firms depend on interaction and coordination among people to accomplish their goals N much of the intellectual and physical work done in organizations is quite literally performed by groups, whether they are permanent work teams or short-term project teams; also, informal grouping occurs in all organizations because friendships develop and individuals form informal alliances to accomplish work N the quality of this informal contact in terms of the communication and morale can have a strong impact on goal achievement N for all these reasons, the field of organizational behaviour is concerned with how to get people to practise effective teamwork What is Organizational Behaviour? N organizational behaviour the attitudes and behaviours of individuals and groups in organizations N OB systematically studies these attitudes and behaviours and provides insight about effectively managing and changing them N it also studies how organizations can be structured more effectively and how events in their external environments affect firms N those who study OB are interested in attitudeshow satisfied people are with their jobs
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