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MGHB02H3 (268)
Chapter 1

ch.1 for MGTB23

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University of Toronto Scarborough
Management (MGH)
Samantha Montes

Sunday, September-13-09 Organization Behaviour Chapter 1 Organizational Behaviour and Management WHAT ARE ORGANIZATIONS? Organizations are social inventions for accomplishing common goals through grouped effort. o Example: Calgary Flames Social Inventions When organizations are called social inventions, it means that their essential characteristic is the coordinated presence of people, not only things. Many service organizations have very little physical capital However these organizations have people who present opportunities and challenges The field of organizational behaviour is about understanding people and managing them to work effectively Goal Accomplishment Some organizations have basic goals as in providing services, delivering news, or winning hockey games. Non-profit organizations have goals such as saving souls or educating people. All organizations have survival as their main goal. The field of organizational behaviour is concerned with how organizations can survive and adapt to change For organizations to survive people have to o Be motivated and remain in organizations o Carry out basic work reliably o Be willing to learn and upgrade knowledge o Be flexible and innovative Group Effort Organizations depend on interaction and coordination among people to achieve goals Informal groupings of people occur because of developed friendships that make alliances to accomplish work Informal groups have a positive impact of morale within a organization The field of organizational behaviour is concerned with how to get people to practise effective teamwork. WHAT IS ORGANIZATIONAL BEHAVIOUR? Organizational Behaviour refers to the attitudes and behaviours of individuals and groups in organizations. www.notesolution.com Sunday, September-13-09 Organization Behaviour Chapter 1 Organizational behaviour is even interested with attitudes such as how satisfied or committed are people to their work Important areas of study are co-operation, conflict, innovation and resignation. How do employees in organizations learn and what is the role of training and career planning? o Internal training o Tuition reimbursement program o Outside courses How can organizations motivate employees and how important is compensation? o Receive many benefits o Receive bonuses based on profit and productivity of company What is a strong organizational culture and what role does it play in an organizations effectiveness? o Culture that emphasizes social responsibility o Concern/caring for employees What style of leadership is most effective? o Senior management sits down with employees for their input and involvement in company decisions WHY STUDY ORGANIZATIONAL BEHAVIOUR? Organizational Behaviour is Interesting Interesting because it is about people and human nature Organizational Behaviour is Important A companys success is not only based on economics and finance, but also a strong sense of organizational behaviour. The consumers of an organizations products and services are also affected by organizational behaviour Important to managers, employees and consumers Help improve organizational effectiveness and efficiency Organizational Behaviour Makes a Difference The main factor that differentiates successful organizations is those that can effectively manage their employees, its not all about financial resources or technology. There are 16 practices of companies that are effective through their management of people o Incentive pay o Participation o Empowerment o Teams o Job redesign o Training and skill development www.notesolution.comSunday, September-13-09 Organization Behaviour Chapter 1 High performing employees are good for profits HOW MUCH DO YOU KNOW ABOUT ORGANIZATIONAL BEHAVIOUR? 1. Effective organizational leaders tend to possess identical personality traits. FALSE 2. Nearly all workers prefer stimulating, challenging jobs. FALSE 3. Managers have a very accurate idea about how much their peers and superiors are paid. FALSE 4. Workers have a very accurate idea about how often they are absent from work. FALSE 5. Pay is the best way to motivate most employees and improve job performance. FALSE GOALS OF ORGANIZATIONAL BEHAVIOUR Main goals are predicting, explaining and managing behaviour that occurs in organizations o Example: The factors that predict which pay plans are most effective in motivating employees Predicting Organizational Behaviour Considerable interest in organizations in predicting when people will make ethical decisions, create innovative products , or engage in sexual harassment Organizational behaviour provides a s
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