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MGHB02H3 (269)
Chapter 5

ch.5 for MGTB23

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Management (MGH)
Samantha Montes

WHY STUDY MOTIVATION? Motivation is one of the most traditional topics in organizational behaviour To increase productivity and to be globally competitive WHAT IS MOTIVATION? When someone is motivated, it means they are o Working hard o They keep at it o They direct their behaviour toward appropriate outcomes Basic Characteristics of Motivation Motivation is the extent to which persistent effort is directed toward a goal Effort The amount of effort the person exhibits on the job Involves different kinds of activities for different jobs Persistence The persistence that individuals exhibit in applying effort to their work tasks People are not persistent if they work hard for 2 hours and goof off for 6 hours Direction Effort and persistence refer to quantity of work the direction of the persons work-related behaviour refers to quality of work working smart as well as working hard Goals all motivated behaviour has some goal or objective toward which it is directed o goals might include: high productivity, good attendance, or creative decisions o goals harmful to the organization: absenteeism, sabotage, and embezzlement Extrinsic and Intrinsic Motivation Intrinsic Motivation stems from the direct relationship between the worker and the task; it is usually self-applied o Feelings of achievement, accomplishment, challenge and competence o Avid participation in sports and hobbies outside of work www.notesolution.com Extrinsic Motivation stems from the work environment external to the task and is usually applied by someone other than the person being motivated. o pay, fringe benefits, company policies, and supervision research studies have reached the conclusion that the availability of extrinsic motivators can reduce the intrinsic motivation stemming from the task itself o When extrinsic rewards depend on performance, the motivating potential for intrinsic decreases o People believe that their performance is controlled by environment, and they only perform well because of money o However, research shows, only this occurs under very limited conditions, easily avoidable Motivation Performance Performance can be defined as the extent to which an organizational member contributes to achieving the objectives of the organization o Contributing factors: amount, persistence, direction of effort motivation, personality, general cognitive ability, task understanding, emotional intelligence, chance intelligence (or mental ability) also contributes to performance, two important ones are general cognitive ability and emotional intelligence General Cognitive Ability cognitive ability refers to what most people call intelligence General Cognitive Ability is a persons basic information processing capacities and cognitive resources o Reflects individuals overall capacity and efficiency for processing information, and abilities such as verbal, numerical, spatial, and reasoning abilities o Measured by a number of specific aptitude tests o Predicts learning and training success o Better predictor of performance for more complex and high-level jobs Emotional Intelligence Emotional Intelligence (EI) is the ability to understand and manage ones own and others feelings and emotions o Perceive and express emotion o assimilate emotion and thought o understand and reason about emotions o manage emotions EI Model of 4 skills in sequential steps that form a hierarchy o The perception of emotion: Ability to perceive emotions and to accurately identify ones own emotions and the emotions of others www.notesolution.como The integration and assimilation of emotions Ability to use and assimilate emotions and emotional experiences to guide and facilitate ones thinking and reasoning Being about to shift ones emotions and generate new emotions that can help one see things in different ways and from different perspectives o Knowledge and understanding of emotions Being able to understand emotional information, the determinants and consequences of emotions, and how emotions evolve and change over time Understand how different situations generate different emotions o Management of emotions Ability to manage ones own and others feeling and emotions as well as emotional relationships Able to regulate, adjust, and change their own emotions as well as others emotions to suit situation Some EI studies predicts performance on job and in academics, some say there is no relation Motivational interventions such as link pay to performance, will not work if employees are deficient in important skills and abilities NEED THEORIES OF WORK MOTIVATION Need theories are motivation theories that specify the kinds of needs people have and
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