MGHB02H3 Chapter : ch.16 for MGTB23
19 Jul 2010
School
Department
Course
Professor
Monday, September-14-09 Organizational Behaviour Chapter 16 Pg. 554 - 566
What Organizations Can Change
• Factors to changing any part of a business include
o Goals and strategies.
o Technology
o Job Design
o Structure
o Processes
o Culture
o People
• A change in one area often calls for a change in another area
o Failure to do so, will lead to severe problems
• Changes almost always require that organizations give serious attention to people
changes
• Change requires employees to learn new skills and change their attitudes, also change
requires organizations to learn
The Learning Organization
• Organizational Learning refers to the process through which organizations acquire,
develop, and transfer knowledge throughout the organization
• Organizations learn through knowledge acquisition, knowledge that is external to
organization
• Organizations also learn through knowledge development
• Organization learning occurs when organizational members interact and share
experiences and knowledge
• Learning Organization is an organization that has systems and processes for creating,
acquiring, and transferring knowledge to modify and change its behaviour to reflect new
knowledge and insights
o an organization that is adaptive in its capacity for change
• Four key dimensions that are critical for a learning organization
o Vision/Support
o Culture
o Learning Systems/Dynamics
o Knowledge management/infrastructure
• Not very many organizations are considered learning organizations
• Learning is an important prerequisite for organizational change and transformation
The Change Process
• Change involves a sequence of organizational events or a psychological process that
occurs over time
o Three Basic Stages: Unfreezing. Changing, Refreezing
! Unfreezing occurs when recognition exists that some current state of
affairs is unsatisfactory
! Change occurs when some program or plan is implemented to move the
organization to its members to a more satisfactory state
www.notesolution.com
Document Summary
The change process: change involves a sequence of organizational events or a psychological process that occurs over time, three basic stages: unfreezing. unfreezing occurs when recognition exists that some current state of affairs is unsatisfactory. change occurs when some program or plan is implemented to move the organization to its members to a more satisfactory state www. notesolution. com. refreezing is the condition that exists when newly developed behaviours, attitudes, or structures become an enduring part of the organization. Resistance: people may resist both unfreezing and change, unfreezing stage, defence mechanisms might be activated, causes of resistance, resistance to change occurs when people either overly or covertly fail to support the change effort. politics and self-interest: people feel they might lose their jobs with the advent of change. low individual tolerance for change: make people uncomfortable with changes. lack of trust: don"t trust the motives of those proposing change.
