ch.16 for MGTB23

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Management (MGH)
Samantha Montes

Monday, September-14-09 Organizational Behaviour Chapter 16 Pg. 554 - 566 What Organizations Can Change Factors to changing any part of a business include o Goals and strategies. o Technology o Job Design o Structure o Processes o Culture o People A change in one area often calls for a change in another area o Failure to do so, will lead to severe problems Changes almost always require that organizations give serious attention to people changes Change requires employees to learn new skills and change their attitudes, also change requires organizations to learn The Learning Organization Organizational Learning refers to the process through which organizations acquire, develop, and transfer knowledge throughout the organization Organizations learn through knowledge acquisition, knowledge that is external to organization Organizations also learn through knowledge development Organization learning occurs when organizational members interact and share experiences and knowledge Learning Organization is an organization that has systems and processes for creating, acquiring, and transferring knowledge to modify and change its behaviour to reflect new knowledge and insights o an organization that is adaptive in its capacity for change Four key dimensions that are critical for a learning organization o VisionSupport o Culture o Learning SystemsDynamics o Knowledge managementinfrastructure Not very many organizations are considered learning organizations Learning is an important prerequisite for organizational change and transformation The Change Process Change involves a sequence of organizational events or a psychological process that occurs over time o Three Basic Stages: Unfreezing. Changing, Refreezing Unfreezing occurs when recognition exists that some current state of affairs is unsatisfactory Change occurs when some program or plan is implemented to move the organization to its members to a more satisfactory state
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