Lec 16 Communication.docx

7 Pages

Management (MGH)
Course Code
Joanna Heathcote

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Lec 16 5 Communication and persuasionWhat is Communication The process by which information is exchanged between a sender and a receiver Interpersonal communication involves the exchange of information between peopleThe simplest prototype for interpersonal communication is a oneonone exchange between two individualsA Model of the Communication Process and an Example ThinkingPurchasing manager thinks I think were getting short on A40s EncodingPurchasing manger keyboards memo to assistant requesting that heshe order A40s TransmittingPurchasing manager sends memo by email PerceivingAssistant reads memo DecodingAssistant checks parts catalogue to determine what an A40 is UnderstandingAssistant realizes that he must place an order for flange bolts FeedbackAssistant sends the manager a copy of the orderThe model demonstrates a number of points at which errors can occur Effective communication occurs when the right people receive the right information in a timely manner Violating any of these three conditions results in a communication episode that is ineffective There are a few basic issues about organizational communicationCommunication by Strict Chain of Command The chain of command refers to the lines of authority and formal reporting relationships in an organization Under this system three necessary forms of communication can be accomplished 1 Downward communication 2 Upward communication 3 Horizontal communicationDownward Communication Information that flows from the top of the organization toward the bottom A vicepresident of production might instruct a plant manager to gear up for manufacturing a new product The plant manager would then provide specifics to supervisors who would instruct the production workersUpward Communication Information that flows from the bottom of the organization toward the top A chemical engineer who conceives of a new plastic formula with unique properties might pass this on to the research and development manager who would then inform the relevant vicepresident Horizontal Communication Information that flows between departments or functional units usually as a means of coordinating effort Within a strict chain of command such communication would flow up to and then down from a common manager
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