MGHB02H3 Chapter Notes - Chapter 10: Nonverbal Communication, Body Language, Fidgeting
Document Summary
Thinking encoding transmitting perceiving decoding understanding. Effective communication: right people receive the right information in a timely manner. Chain of command: lines of authority and formal reporting. Downward communications: info flows from top to bottom in the organization. Upward communications: info flows from bottom to top. Horizontal communications: flows between departments or functional units coordinating effort. Filtering: message watered down or stopped during transmission, open door policy: employees communicate directly with a manager without going through the chain of command. Conflicting role demand: task and social emotional functions. Leadership style: avoid communicating unfavourable news to others, sender is responsible for bad news, strong aspiration employees for upward mobility harder to communicate with boss. Impress boss to achieve a promotion to withhold bad news. Through word of mouth, written notes, emails, fax. 75% of non-controversial organization related information carried by grapevine is correct. Personal info and emotionally charged info are mostly likely distorted.
