MGTB23 - Chapter 2

14 Pages
Unlock Document

University of Toronto Scarborough
Management (MGH)
John Trougakos

MGTB23Organizational BehaviourWeek 2 and 3 ReadingChapter 2Chapter 2Personality and Learning Organizational Behaviour is also a function of peoples personalitiesWhat is personalityPersonality is the relatively stable set of psychological characteristics that influences that way an individual interacts with his or her environment and how he or she feels thinks and behavesAn individuals personality summarizes his or her personal style of dealing with worldPersonalities are reflected in the distinctive way that they react to people situations and problemsWhere does it come from Personality consists of a number of dimensions and traits that are determined in a complex way by genetic predisposition and by ones longterm learning historyPersonality is stable however it can change through adult learning experiencesPersonality and OBDuring WWII the use personality tests for the selection of military personnel became widespreadThis approach in OB is known as the dispositional approach because it focuses on individual dispositions and personalityAccording to this approach individuals possess stable traits or characteristics that influence their attitudes and behaviours Thus individuals are predisposed inclined to behave in certain waysHowever this approach started to produce mixed and inconsistent feelings Thus researchers began to sift their attention to factors in the work environment that might predict and explain OB This approach is called situational approachAccording to this approach characteristics of the organizational setting such as rewards and punishments influence peoples feelings attitudes and behaviourPersonsituation debateDisposition versus the situationBoth approaches are important for predicting and understanding OB This led to the third approach called interactionist approach or interactionism According to this approach OB is a function of both disposition nature and character and the situation To predict and understand OB one must know something about an individuals personality and the setting in which he or she works In weak situations it is not clear how a person should behave In a strong situation there are clear expectations for appropriate behaviour MGTB23Organizational BehaviourWeek 2 and 3 ReadingChapter 2As a result personality has the most impact in weak situations This is because in weak situations volunteer community organization there are loosely defined roles few rules and weak reward and punishment contingenciesIn strong situations which have more defined roles rules and contingencies routine military operations personality has less impactThere is no one best personality and managers need to be appreciated the advantage of employee diversity A key concept here is fit putting the right person in the right job group or organization and exposing different employees to different management stylesIncreased emphasis on service jobs with customer contact concern about ethics and integrity and contemporary interest in teamwork and cooperation all point to the potential contribution of personality The FiveFactor Model FFM of PersonalityThe Big Five that describe personality1ExtraversionExtent to which a person is outgoing versus shy oThey tend to be sociable outgoing energetic joyful and assertive oHigh extraverts enjoy social situations while introverts avoid them oExtraversion is important for jobs that require a lot of interpersonal interaction such as sales and management2Emotional StabilityNeuroticismDegree to which a person has appropriate emotional control oPeople with high emotional stability low neuroticism are selfconfident and have high selfesteem oThe opposite have self doubt and are depressed They tend to be anxious hostile impulsive depressed insecure and more prone to stress oThus high neuroticism individuals will get stressed a lot at work oHowever low neuroticism individuals have more effective interactions with coworkers because they are calm and secure3AgreeablenessExtent to which a person is friendly and approachable oThey are warm considerate altruistic friendly sympathetic cooperative and eager to help othersoLess agreeable people tend to be cold and aloof distant and unfriendly They are more argumentive inflexible uncooperative uncaring intolerant and disagreeable
More Less

Related notes for MGHB02H3

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.