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MGHB02H3 (268)
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Chapter 4

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University of Toronto Scarborough
Management (MGH)
All Prof.

Chapter 4 Values Attitudes and Work Behaviour Pages 119143 What are AttitudesAttitude A fairly stable evaluative tendency to respond consistently to some specific object situation person or category of people Attitudes often influence our behaviour toward some object situation person or groupAttitudes are not always consistent with behaviour Attitudes provide useful information over and above the actions that we can observeo Eg People who dislike the boss may not engage in public criticism for fear of retaliation BELIEFVALUEAttitudeBehaviour o My job is interfering with my family life Belief o I dislike anything that hurts my family Value o I dislike my job Attitude o Ill search for another job BehaviourPersuasion that is designed to modifyemphasize values is usually emotionally oriented eg a safety message that concentrates on a dead workers weeping destitute familyPersuasion that is designed to modify beliefs is usually rationally oriented eg a safety message that tries to convince workers that hard hats and safety glasses are not uncomfortable to wear What is Job SatisfactionJob satisfaction A collection of attitudes that workers have about their jobsFacet satisfaction The tendency for an employee to be more or less satisfied with various facets of the jobOverall satisfaction Overallsummary indicator of a persons attitude toward hisher job that cuts across the various facetsJob Descriptive Index JDI Questionnaire designed around five facets of satisfaction Employees are asked to respond yes no orin describing whether a particular wordphrase is descriptive of particular facets of their jobsMinnesota Satisfaction Questionnaire MSQ Respondents indicate how happy they are with various aspects of their job on a scale ranging from very satisfied to very dissatisfiedWhat Determines Job SatisfactionDiscrepancyDiscrepancy theory A theory that job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtainedEg Satisfaction with ones pay is high when there is a small gap between the pay received and the perception of how much pay should be receivedBeliefs and values cause differences in job satisfaction even when jobs are identicalPeople might differ in their perceptions concerning the actual nature of the job beliefs but want the same things from their jobs values or viceversa FairnessIssues of fairness affect both what people want from their jobs and how they react to the inevitable discrepancies of organizational life Distributive FairnessDistributive fairness distributive justice Fairness that occurs when people receive the outcomes they think they deserve from their jobs
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