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Canada (162,378)
MGHB02H3 (269)
Ted Mock (6)
Chapter 2

Chapter 2 Review questions

29 Pages
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Department
Management (MGH)
Course Code
MGHB02H3
Professor
Ted Mock

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Exam Name___________________________________ TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 1) Performance feedback is most effective when it is represented verbally in written form. 1) 2) It is probably easier for managers to learn to use positive reinforcement effectively than to use 2) punishment effectively. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 3) Persistent learning is best achieved through 3) A) punishment. B) partial, delayed reinforcement. C) partial, immediate reinforcement. D) continuous, immediate reinforcement. E) continuous, delayed reinforcement. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 4) The effects of organizational behaviour modification on task performance tend to be strongest in 4) service organizations. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 5) If an organization decides to use personality tests in the hiring of employees in order to improve 5) employee satisfaction and performance, what approach to organizational behaviour are they following? A) interactionist approach B) dispositional approach C) testing approach D) military approach E) situational approach SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 6) In social cognitive theory, a(n) __________ is a person whose behaviour is imitated. 6) TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 7) According to the dispositional approach, individuals possess stable traits or characteristics that 7) influence their attitudes and behaviours. 1 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 8) Which one of the dimensions of the five-factor model of personality is also one of the traits of core 8) sel- evaluations? A) openness to experience B) conscientiousness C) emotional stability D) agreeableness E) extraversion TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 9) Behaviour modelling training is based on organizational behaviour modification. 9) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 10) Continuous reinforcement with short delay causes behaviours to be learned __________. 10) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 11) Research on behaviour modelling training has concluded that it has a positive effect on 11) A) learning, skills, and behaviour B) learning and skills C) learning only D) learning and behaviour E) learning and behaviour 12) __________ decreases the probability of a behaviour by the application of a negative stimulus after 12) that behaviour occurs. A) Modeling B) Extinction C) Punishment D) Positive reinforcement E) Negative reinforcement 13) The idea of triadic reciprocal causation has its basis in 13) A) organizational behaviour modification B) employee recognition programs C) behaviour modelling training D) social cognitive theory E) operant learning theory ESSAY. Write your answer in the space provided or on a separate sheet of paper. 14) Distinguish between self-esteem and self -fficacy. Is it possible for an individual to have high s-lf esteem but low sel- efficacy? Explain your answer. 15) Define career development and its components and describe the career development programs of two organizations. 2 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 16) In learning terms, a model is a person who 16) A) imitates the behaviour of others. B) administers a high degree of positive reinforcement. C) seeks a mentor. D) has his or her behaviour imitated. E) engages in self-management. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 17) Core self-evaluations are related to job satisfaction but not life satisfaction. 17) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 18) The book described a company that posted a feedback chart in the workplace to indicate the 18) percentage of safe behaviours observers noted every three days. Which of the following is not true about this practice? A) It was an example of self-regulation. B) It was an example of positive reinforcement. C) The posting of safe behaviours every three days is essentially a delayed, continuous reinforcement strategy. D) The scheme was designed to improve safe working practices. E) It was an example of organizational behaviour modification. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 19) Having high self -steem means that you have a negative self e-aluation. 19) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 20) __________ reinforcement occurs in the modelling process. 20) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 21) A supervisor complimented each of his workers as he or she arrived promptly to work every 21) morning. Due to time constraints, the supervisor had to stop this practice, resulting in a much higher rate of tardiness among his workers. Which of the following statements best explains this situation in operant terms? A) The supervisor was inadvertently punishing his workers by not complimenting them, so the workers didn't arrive on time any more. B) The supervisor was using a delayed reinforcement strategy, and behaviour learned under such conditions is easily extinguishable. C) The supervisor was using a continuous, immediate reinforcement strategy, and behaviour learned under such conditions is easily extinguishable. D) The supervisor was using a partial reinforcement strategy, and behaviour learned under such conditions is easily extinguishable. E) The supervisor's negative reinforcement strategy was stopped, thus extinguishing the behaviour of arriving promptly. 3 22) According to research on organizational behaviour modification, which combination of factors has 22) the strongest effect on task performance? A) money, social recognition, formal recognition B) money, peer recognition, performance feedback C) money, formal recognition, performance feedback D) money, social recognition, and performance feedback E) formal recognition, social recognition, performance feedback TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 23) Bobby praises every good report his employee produces. This is an example of a partial 23) reinforcement strategy. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 24) In order to obtain the fastest acquisition of some response, it should be reinforced 24) A) after a long delay and continuously. B) intermittently and cautiously. C) after a long delay and partially. D) immediately and partially. E) immediately and continuously. 25) The concepts of modelling and self -egulation both assume 25) A) that learning can occur without reinforcement. B) that extinction is superior to punishment. C) that cognitive learning cannot occur. D) that all workers prefer the same reinforcers. E) that people can reinforce themselves. ESSAY. Write your answer in the space provided or on a separate sheet of paper. 26) Is it unethical for managers to use reinforcement strategies to control the behaviour of workers? Defend your answer. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 27) If a behaviour is increasing in probability, we can be certain that it is not being 27) A) positively reinforced. B) negatively reinforced. C) learned. D
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