MGHB12H3 Chapter Notes - Chapter 12-13: Telecommuting, Difficult People, Total Quality Management
Document Summary
Mghb12 week 12: health & safety and employee rights and discipline: Good working conditions: right thing to do, firms realize the people are the most strategic asset they have. Total quality mgmt. (tqm) set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, striving for continuous improvement. Occupational healthy and safety regulated by federal, provincial, a(cid:374)d te(cid:396)(cid:396)ito(cid:396)ial go(cid:448)"ts. Occupational injury any cut, fracture, sprain, or amputation resulting from a workplace accident or from an exposure involving an accident in the work environment. Acts and regulations need to be familiar with occupational health & safety laws that apply to the org. Duties and responsibilities: fundamental duty take every reasonable precaution to ensure employer safety, regulatory legislation. Plays a legitimate and vital role in protecting those who are most vulnerable and least able to protect themselves: duty of employers. Must inform their employees about h&s requirements.
