Textbook Notes - Chapter 1

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Management (MGH)
Joanna Heathcote

MGTB27 01 Week 1 Chapter 1 Organizational Behaviour and Management (pg. 2 25) What Are Organizations? - Organizations are social inventions for accomplishing common goals through group effort - E.g. HOK, CBC, Toronto Blue Jays and a college sorority or fraternity Social Inventions - When organizations are social inventions, this means that their essential characteristic is the coordinated presence of people (e.g. not owning lots of things such as equipment or offices) - The field of organizational behaviour is about understanding people and managing them to work effectively Goal Accomplishment - Organizations such as CBC, Toronto Blue Jays and a college sororityfraternity have goals of winning baseball games, delivering news, and educating people - Non-profit organizations have goals such as saving souls, promoting the arts, helping the needy, or educating people - All organizations have survival as a goal but some organizations do fail (e.g. Canadian L7OL308,94389K043970,O[548,3-098J409. - The field of organizational behaviour is concerned with how organizations can survive and adapt to change - Certain behaviours are necessary for survival and adaptation. People have to: o Be motivated to join and remain in the organization o Carry out their work reliably in terms of productivity, quality, and service o Be willing to continuously learn and upgrade their knowledge and skills o Be flexible & innovative(adapt to change; important for contemporary organizations) Group Effort - Organizations depend on interaction and coordination among people to accomplish their goals since much of the intellectual and physical work done in organizations is performed by groups - The field of organizational behaviour is concerned with how to get people to practise effective teamwork What is Organizational Behaviour? - Organizational behaviour refers to the attitudes and behaviours of individuals and groups in organizations (provides insight about effectively managing and changing behaviours) - Also studies how organizations can be structured more effectively and how events in their external environments affect organizations - Those studying organizational behaviour are interested in attitudes (e.g. how satisfied people are with their jobs, how committed they feel to the goals of the organization etc...) - Questions and factors that make an organization a great place to work o How does organizational culture ,110.9,347J,3L],9L4388:..088 HOK emphasizes collaboration, creativity, and social responsibility o How do employees learn? Employees have access to tuition reimbursement programtraining courses o How can organizations motivate employees? Employees receive above average compensation and benefits as well as bonuses based on their performance and company profits o How should managers communicate to employees? Communicates through company newsletters and intranet site www.notesolution.com
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