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MGHD27H3 (37)
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Chapter 2

Chapter 2 Notes

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Department
Management (MGH)
Course
MGHD27H3
Professor
Grover
Semester
Summer

Description
CHAPTER 2: PERSONALITY AND LEARNING WHAT IS PERSONALITY? Personality:relatively stable set of psychological characteristics that influences the way an individual interacts with hisher environment and how heshe feels, thinks, behaves Reacting to people, situations, problems; summarizes an individuals personal style in dealing with the world distinctive Consists of a number of dimensions and traits that are determined in a complex way by genetic predisposition and by ones long term learning history Susceptible to change through adult learning experiences PERSONALITY AND ORGANZATIONAL BEHAVIOUR Personality important factor of OB (motivation, attitudes, performance, leadership) WWII, personality tests for choosing military personnel adapted by businesses Dispositional Approach: focus on individual dispositionspersonalities; individuals possess stable traits that influence attitudesbehaviours; predisposed to behave in certain ways failed to support the usefulness of personality as a predictor of OB & job performance ; inadequate measures of personality characteristics Situational Approach: characteristics of organizational setting (rewards and punishment), influence feelings, attitudes, and behaviour both approaches important person-situation debate Interactionist Approach (Interactionism): OB is a function of dispositions and situation Weak situation: org with loosely defined roles, few rules, weak rewards, and punishments; largely depend on personality of the individual Strong situation: org with clear roles, more rules, and punishments; personality has little impact No best personality; key factor =i(putting the right person in the right job) renewed interest in personality researches: increased emphasis on service jobs with customer contact, concern about ethics and integrity, teamwork and cooperation The Five Factor Model of Personality (Big Five) Extraversion: extravert absent more; high = outgoing, extravert vs. low = shy, introvert Emotional stabilityNeuroticism: (strongest predictors of motivation) degree to which a person has appropriate emotional control; high = self confident, high self esteem vs. low = self doubt, depression Agreeableness: extent to which a person is friendly and approachable; more = warm, considerate vs. less = cold, aloof Conscientiousness: (strongest predictor of overall job performance and motivation) degree to which a person is responsible and achievement oriented; more = dependable, positively motivated vs. less = unreliable; facilitate performance of all jobs, related to retention and attendance at work and important antidote for counterproductive behaviours like theft, absenteeism and discipline Openness to experience: extent to which a person thinks flexibly and is receptive to new ideas; Page 1 of 11 www.notesolution.com more = creative and innovative vs. less = favour status quo Emotional Openness to Extraversion Stability Agreeableness Conscientiousness Experience Sociable, Stable, Tolerant, Dependable, Curious, Talkative Confident Cooperative Responsible Original Vs. Vs. Vs. Vs. Vs. Withdrawn, Depressed, Cold, Careless, Dull, Shy Anxious Rude Impulsive Unimaginative Each dimension relatively independent and related to job performance, cross- cultural Related to work motivation and job satisfaction Related to job search and career success Related to vocational interests and preferences Locus of Control A set of beliefs about if ones behaviour is controlled mainly by internalexternal forces Refers to individuals beliefs about location of the factors that control their behaviour high internals: those who believe that the opportunity to control their own behaviour resides within themselves see stronger links bw effort they put in and performance level that they achieve and believe that org will notice their high performance and reward more satisfied with their jobs, earn more $$ and achieve higher positions high externals: those who believe that external forces determine their behaviour see the world unpredictable; luck, fate, powerful ppl control their destiny Behaviour determined by: - Fate - Luck - Powerful people HIGH EXTERNAL CONTROL HIGH INTERNAL CONTROL Behaviour determined by: - Personal actions - Free will - Self-Monitoring The extent to which people observe and regulate how they appear and behave in social settings and relationships Ex of low self monitoring: people who behave in spite of their social surroundings and arent concerned about not fitting in Page 2 of 11 www.notesolution.com
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