Chapter 2 notes

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University of Toronto Scarborough
Management (MGH)
Julie Mc Carthy

Organizational BehaviorTed MockMGTB23Lecture NotesChapter TwoPersonality and LearningPersonalitythe relatively stable set of psychological characteristics that influences the way an individual interacts with hisher environmenthow they feel think behavepersonal style of dealing with the worldIt is determined by genetic predisposition nature and by longterm learning history nurtureDispositional approachan approach to OB that believed that individuals display stable traits and characteristics that influence attitudes and behaviorsEncouraged the use personality tests to find candidates with the correct personalityThis approach has not been completely supported by researchSituational approachcharacteristics of the organizational setting such as rewards and behaviors influence peoples feelings attitudes and behaviorsPersonsituation debateongoing debate in OB as to which approach disposition or situation is most effective at predicting and explaining behaviorInteractionist approach interactionismorganizational behavior is a function of both dispositions and situationCurrently the most widely accepted approach to organizational behaviorThe importance of personality or situation in influencing behavior depends upon the nature of the situationThe Big FiveThe Five Factor Model of PersonalityThere are five basic but general dimensions that describe personalityConsider each factor as a spectrum or scale from high to lowExtroversionoutgoing sociable and talkative vs shy withdrawn avoids social interactionsEmotional stabilityemotional control selfconfidence selfesteem vs selfdoubt anxiety depressionAgreeablenessfriendly approachable warm and considerate vs cold and aloofConscientiousnessresponsible achievement oriented dependable and positively motivated vs careless impulsive and unreliableOpenness to experienceperson thinks flexibly is open to new ideas curious and original vs dull unimaginative and favors the status quoConscientiousness is the strongest predictor of job performance of all the Big Five FactorsExtroversion has been positively linked to good performance in management and sales positionsConscientiousness positively linked to retention and attendance and negatively related to theft absenteeism and disciplinary problemsExtroversion linked to higher absenteeism
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