MGTA01H3 Chapter Notes - Chapter 10: Hawthorne Works, Hawthorne Effect, Job Satisfaction
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MGTA01H3 Full Course Notes
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A psychological contract is the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employees (inducements) in return. Human relations is the interactions between employers and employees and their attitudes toward one another. Job satisfaction is the pleasure and feeling of accomplishment employees derive from performing their jobs well. Satisfied employees are likely to have a high morale (general positive or negative mental attitude of employees towards their work and workplace) Turnover is the percentage of an organization"s workforce that leaves and must be replaced. Motivation is the set of forces that causes people to behave in certain ways. According to the classical theory of motivation workers are motivated almost solely by money. According to the theory of scientific management breaking down jobs into easily repeated components and devising more efficient tools and machines for performing them (frederick.
