MGTA01H3 Chapter Notes - Chapter 10: Job Satisfaction, Theory X And Theory Y, Railways Act 1921
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MGTA01H3 Full Course Notes
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A set of expectations (contributions expected) and (inducements expected in return to employees) If managed effectively, workers will be satisfied and motivated. Interactions between employers and employees and their attitudes toward one another. Job satisfaction: the pleasure and feeling of accomplishment employees derive from perform their jobs well. Morale: the generally positive or negative mental attitude of employees toward their work and workplace, reflects the degree to which they perceive that their needs are being met by their jobs. Low morale would result in high absence rate and turnover. Turnover: the per(cid:272)e(cid:374)tage of a(cid:374) orga(cid:374)izatio(cid:374)(cid:859)s (cid:449)orkfor(cid:272)e that lea(cid:448)es a(cid:374)d (cid:373)ust (cid:271)e repla(cid:272)ed. Motivation: the set of forces that causes people to behave in certain ways. Presumes that workers are motivated almost solely by money. Scientific management (time-and-motion studies: each job re-deisgned to be most highly efficient, increased productivity allowed for higher wages.
