MGTA01H3 Chapter Notes - Chapter 1: Master Production Schedule, Operations Plan, Business Plan
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MGTA01H3 Full Course Notes
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Service operations: production activities that yield intangible service products, example: store clerk, instructors, bus drivers. Goods production: production activities that yield tangible products, example: newspapers, buses, books. What does production" mean today? success or failure may depend on provider-customer contact customers are increasingly involved in all kinds of production because electronic communications are key components in winning and keeping customers in a range of competitive industries. Creating value through production products provide businesses with both economic results (profits, wages, goods purchased from other countries) and non-economic results (new technology, innovations, pollution) Operations (production) management: the systematic direction and control of the processes that transform resources into goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide benefits they must bring raw materials, equipment, and labour together under a production plan that effectively uses all the resources available.