Textbook Notes (368,776)
Canada (162,160)
MGTA01H3 (583)
Chapter 1

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Management (MGT)
Chris Bovaird

Chapter 1 producing goods and servicesService operations production activities that yield intangible servicesGoods production production activities that yield tangible products Operations production management the systematic direction and control of the processes that transform resources into finished goods and services Production managers managers responsible for ensuring that operations processes create value and provide benefits they must bring raw materials equipment and labour together under a production plan that effectively uses all the resources available in the production facilitynot all production managers work in factories farms jewellery store tire producer and furniture manufacturer are all examples of production systemsOperations process a set of methods and technologies used in the production of a good or a serviceoWe classify various types of production according to differences in their operations processes In other words we can describe goods according to the kind of transformation technology they require or according to whether their operations process combines resources or breaks them into component parts We can describe services according to the extent of customer contact required oAll goodsmanufacturing processes can be classified in two different waystype of transformation technology that transforms raw materials into finished goodsanalytic or synthetic nature of the transformation processo1 Types of transformation processes include chemical fabrication assembly transport and clericaloIn chemical processes raw materials are chemically altered steel industry paint industry etcoFabrication processes mechanically alter the basic shape or form of a product woodworking industry metal forming industry etcoAssembly processes put together various componentsThese techniques are common in electronics industries appliance industries automotive industries etcoIn transport processes goods acquire place utility by being moved from one location to another trucks routinely move bikes from manufacturing plants to consumers through warehousesoClerical processes transform informationcompiling inventory reports at a retail outlet
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